Unofficial translation
In accordance with subparagraph 1) Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" ORDER:
1. To approve:
1) Rules for the provision of public services "Registration of documents for the provision of special social services in medical and social institutions (organizations)" according to Appendix 1 to this order;
2) The rules for the provision of the public service "Registration of documents for the provision of special social services in home care" in accordance with Annex 2 to this order.
Footnote. Paragraph 1 as amended by the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).2. The Department for the Development of Social Services Policy of the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan, in the manner prescribed by law, shall ensure:
1) state registration of this order with the Ministry of Justice of the Republic of Kazakhstan;
2) posting this order on the Internet resource of the Ministry of Labor and Social Protection of the Republic of Kazakhstan after its official publication;
3) within ten working days after the state registration of this order, submission to the Department of Legal Service of the Ministry of Labor and Social Protection of the Republic of Kazakhstan information on the implementation of the measures provided for in subparagraphs 1) and 2) of this paragraph.
3. Control over the implementation of this order shall be entrusted to the Vice-Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan, Ye.M. Aukenov.
4. This order shall be enforced upon the expiration of ten calendar days after the day of its first official publication.
Minister of Labor and social protection of the population Republic of Kazakhstan |
B. Nurymbetov |
AGREED
Ministry of Digital Development,
innovation and aerospace
Republic of Kazakhstan
Annex 1 to order the Minister of Labor and social protection of the population Republic of Kazakhstan dated May 28, 2020 No. 197 |
Rules for the provision of public services "Registration of documents for the provision of special social services in medical and social institutions (organizations)"
Footnote. Rules – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).
Chapter 1. General provisions
1. These Rules for the provision of state services "Registration of documents for the provision of special social services in medical and social institutions (organizations)" (hereinafter referred to as the Rules) have been developed in accordance with paragraph 1) of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" and shall determine the procedure for the provision of public services "Registration of documents for the provision of special social services in medical and social institutions (organizations)" (hereinafter referred to as the state service).
2. The state service shall be provided by the local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter referred to as the service provider) to individuals (hereinafter referred to as the service recipient) in accordance with these Rules.
Acceptance of the application and issuance of the result of the provision of public service shall be carried out through:
1) non-profit joint-stock company "State corporation" Government for citizens "(hereinafter referred to as the State corporation);
2) услугодателя;
3) web portal "e-government" www.egov .kz (hereinafter referred to as the portal).
Chapter 2. Procedure for public serviceprovision
3. In order to receive a public service, an individual (or his legal representative) shall apply to the service provider, the State corporation at the place of residence or through the portal by submitting an application in form in accordance with Annexes 1 or 2 to these Rules with the attachment of the documents specified in the list of documents required for the provision of the public service of the public service standard in accordance with Annex 3 to these Rules.
4. The list of the main requirements for the provision of public service, including the characteristics of the process, the form, content and result of the provision, as well as other information taking into account the peculiarities of the provision of public service, shall be given in the public service standard in accordance with Appendix 3 to these Rules.
5. The total period for reviewing documents and issuing the results of the provision of public service from the date of receipt and registration of a package of documents by the service provider shall be seventeen working days.
6. When submitting a complete package of documents provided for by the public service standard to the service recipient:
in the State corporation - a receipt for acceptance of relevant documents shall be issued;
the service provider - a coupon shall be issued indicating the date of registration and receipt of the public service, the name and initials of the person who accepted the documents;
on the portal - in the "personal account" of the service recipient the status of acceptance of the request for the provision of public service shall be displayed.
7. In the State corporation, the issuance of ready-made documents of the service recipient shall be carried out upon presentation of an identity document (or its representative by notarized notary or official performing notarial actions, power of attorney).
Documents not issued on time due to the absence of the applicant's (representative's) appeal shall be stored in the State corporation for one month, after the expiration of this period they are returned to the service provider as unclaimed. When the service recipient applies after one month, at the request of the State corporation, the service provider within one working day sends the ready-made documents to the State corporation for issuance to the service recipient.
8. In cases of submission by the service recipient of an incomplete package of documents in accordance with the standard of the state service and (or) documents with the expired service provider, the State corporation refuses to accept the application and issues a receipt on refusal to accept documents in the form in accordance with Annex 4 to these Rules.
When the service recipient applies through the portal, the service provider sends the service recipient to the "personal account" a notification of refusal to further consider the application with an indication of what requirements the package of documents does not meet.
9. In compliance with the package of documents specified in the public service standard, the service provider's specialist enters the automated information system "E-Sobes" (hereinafter - AIS "E-sobes") data from the application of the applicant (family) in a difficult life situation.
When the service recipient applies through the State corporation, the portal data from the application is automatically transferred to AIS "E-sobes."
Footnote. Paragraph 9 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 10.12.2021 № 465 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).10. Information on the stage of provision of public services shall be received in an automated mode from AIS "E-Sobes" to the information system for monitoring the provision of public services.
11. When applying to the State corporation, the day of receipt of documents shall not be included in the term of rendering the public service, while the result of rendering the state service by the service provider is provided to the State corporation the day before the end of the term of rendering the public service.
12. After the acceptance of the application and documents provided for by the public service standard, on behalf of the service provider, the social worker shall assess and determine the need for special social services within ten working days.
The conclusion of the social worker on the assessment and determination of the need for special social services shall be drawn up within one working day from the date of the assessment and determination of the need.
13. Within three working days from the date of receipt of the social worker's opinion on the assessment and determination of the need for special social services, the service provider makes a decision on the provision of special social services.
14. After making a decision on the provision of special social services, the service provider at the place of residence of the service recipient within two working days sends a notification about the execution of documents and about the need for authorization and selection of a stationary, semi-stationary organization on the social services portal (http://aleumet.egov.kz).
Footnote. Paragraph 14 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 10.12.2021 № 465 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).15. The result of the provision of a public service shall be a notification of the execution of documents in any form indicating the period of provision of special social services in stationary and semi-stationary organizations, or a reasoned response to the refusal to provide a public service in cases and on the grounds provided for in paragraph 16 of these Rules.
16. If there are grounds for refusal to provide a public service provided for by the public service standard, the service provider or the State corporation shall send a response to the service recipient indicating the reasons for the refusal.
17. In case of negative decision-making, the service provider shall notify the service recipient about the refusal to provide the state service, as well as the time and place (method) of hearing for the opportunity to express a position to the service recipient by a preliminary decision.
The notification of hearing shall be sent at least 3 working days before the completion of the term of the provision of public service. The hearing shall be held no later than 2 working days from the date of notification.
Based on the results of the hearing, the service provider shall issue a permit or a reasoned refusal to provide public service.
Chapter 3. Procedure for appealing decisions, actions (inaction) of the service provider and (or) its officials, the State Corporation and (or) their employees on the provision of public service
18. Appeal against decisions, actions (inactions) of the service provider and (or) its officials, the State corporation and (or) their employees on the provision of the public service: the complaint shall be submitted to the head of the service provider, the State corporation at the addresses specified in the public service standard in accordance with Annex 3 to these Rules.
The complaint shall be filed in writing by mail or on purpose through the office of the service provider or the State corporation.
Confirmation of the complaint acceptance shall be its registration (stamp, incoming number and date) in the office of the service provider or the State corporation indicating the name and initials of the person who accepted the complaint, the time and place of receipt of the response to the complaint.
Consideration of the complaint regarding the provision of public services shall be carried out by a higher administrative body, an official, an authorized body for assessing and monitoring the quality of the provision of public services (hereinafter referred to as the body considering the complaint).
The complaint of the service recipient, received by the service provider or the State corporation, no later than three working days from the date of receipt and the administrative case shall be sent to the body considering the complaint.
At the same time, the service provider, the State Corporation has the right not to send a complaint to the body considering the complaint, if it takes a decision or other administrative action within three working days that fully meets the requirements specified in the complaint.
The complaint of the service recipient, received by the service provider, in accordance with subparagraph 2) of paragraph 3 of Article 25 of the Law of the Republic of Kazakhstan "On public services" shall be subject to consideration within five working days from the date of its registration.
The complaint of the service recipient received by the body considering the complaint shall be subject to consideration within fifteen working days from the date of its registration.
In cases of disagreement with the results of the provided state service, the recipient shall apply to the court in the manner established by the legislation of the Republic of Kazakhstan.
Footnote. Annex 1 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 10.12.2021 № 465 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).
Identity document No. ___ issued by ______"___" ,___ 20
Place of registration _______________________________________________
Place of residence _____________________________________________
Place of birth _______________________________________________
Date of birth _________ "___",_____
Type and amount of allowance ___________________________________________
Disability category _________________________________________
Presence of relatives (legal representatives)
______________________________________________________________
(relationship, age, social status, address of residence,
contact phone number)
APPLICATION
Please provide hereby __________________________________________________
(surname, first name, patronymic (if any) of the service recipient)
special social services in 24 hours a day
permanent/temporary (to be emphasized) residence in the organization
of a stationary type, as I hereby need (need) special
social services in a hospital.
I hereby attached the following documents:
1) _______________________ 2) _________________________
3) _______________________ 4) _________________________
5) _______________________ 6) _________________________
7) _______________________ 8) _________________________
9) _______________________ 10) ________________________
I hereby consent to the collection and processing of my personal data required by
for the execution of documents for the provision of special social services
in stationary-type organizations.
With terms of admission, maintenance, transfer and discharge from the organization
of stationary type familiarized with (a).
___________"___" ,___ 20
__________________________________________________________________
(surname, first name, patronymic (if any) and signature of the applicant)
The documents have been accepted by ______________________________________
(position, last name, first name, patronymic (if any) signature)
___________"___" ,___ 20.
Footnote. Annex 2 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 10.12.2021 № 465 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).
APPLICATION
Please hereby provide _____________________________________________________
(surname, first name, patronymic (if any) of the service recipient)
___________"___" date of birth ______, residing
________________________________________________________________________
special social services in the conditions of day stay in the organization
semi-stationary type, as I need (need) special
social services in a semi-stationary environment.
I hereby attached the following documents:
1) ______________________________________________
2) ______________________________________________
3) ______________________________________________
4) ______________________________________________
5) ______________________________________________
6) ______________________________________________
7) ______________________________________________
8) ______________________________________________
9) ______________________________________________
10) _____________________________________________
I hereby consent to the collection and processing of my personal data required by
for the execution of documents for the provision of special social services
to the organization of a semi-stationary type.
With terms of admission, stay, deduction and discharge from the organization
semi-stationary type familiarized with (a).
__________"___" ___ 20
_________________________________________________________
(surname, first name, patronymic (if any) and signature of the applicant)
Documents have been accepted
_________________________________________________________
(position, last name, first name, patronymic (if any) signature)
__________ "___" ___ 20.
Annex 3 to Rules for provision of public services "Registration of documents for the provision of special social services in medical social institutions (organizations) " |
Appendix 4 to the Terms of Service public service "Paperwork to provide special social services in medical social institutions (organizations) " |
|
The form |
Receipt of refusal to accept documents
Guided by Articles 19, 19-1, paragraph 2 article 20 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services",
__________________________________________________________________________
__________________________________________________________________________
(local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance; non-commercial
Joint Stock Company "State Corporation" Government for Citizens ")
refuses to accept documents for the provision of the state service "Registration of documents for the provision of special social services
in medical and social institutions (organizations) "due to your submission of an incomplete package of documents and (or) documents with expired
validity period / unreliability of documents / inconsistency of the service recipient and (or) the presented materials, objects, data and
information required for the provision of public services (underline the necessary), namely:
one) ___________________________________________________________;
2) ___________________________________________________________;
3)….
This receipt is made in 2 copies, one for each party.
Executor:__________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
(Full name (if any) of an employee of the department of employment and social programs of districts, cities of regional and republican significance (the capital),
non-profit joint stock company "State Corporation" Government for Citizens ", signed)
Telephone: _______________________________
Received: __________________________________________________________
__________________________________________________________________
(Full name (if any) of the service recipient or legal representative, signature)
"___" ____________ 20___.
Appendix 5 to the Terms of Service public service "Paperwork to provide special social services in medical social institutions (organizations) " |
|
The form |
MEDICAL CARD
_____________________________________________________________________
(name of the medical organization)
Surname, name, patronymic (if any) _________________________________________
Date of birth "___" __________ _____ year
Home address __________________________________________________________
Brief history (information about past diseases, drug intolerance
drugs, food and so on):
__________________________________________________________________________
__________________________________________________________________________
Medical examination (indicating the main and concomitant diagnosis, the presence of complications):
surgeon _________________________________________________________________
neuropathologist __________________________________________________________
psychiatrist ________________________________________________________________
ophthalmologist ____________________________________________________________
otolaryngologist ____________________________________________________________
dermatovenerologist ________________________________________________________
phthisiatrician (availability of fluorography data is required) ________________________
therapist / pediatrician _______________________________________________________
conclusion about the epidemiological environment: ________________________________
According to indications:
dentist ____________________________________________________________________
endocrinologist _____________________________________________________________
cardiologist ________________________________________________________________
orthopedist _________________________________________________________________
narcologist _________________________________________________________________
oncologist _________________________________________________________________
gynecologist (urologist) _______________________________________________________
Laboratory results:
general blood analysis ________________________________________________________
(date, result)
blood test for HIV infection ___________________________________________________
(date, result)
blood test for syphilis ________________________________________________________
(date, result)
general urine analysis _______________________________________________________
(date, result)
parasitological examination of feces for helminth eggs
__________________________________________________________________________
(date, result)
bacteriological examination of feces for E. coli
__________________________________________________________________________
(date, result)
laboratory examination for meningococcal infection
__________________________________________________________________________
(date, result)
for persons over 18 years of age with neuropsychiatric diseases:
vaginal smear in women ________________________________________________
(date, result)
urethral smear in men ________________________________________________
(date, result)
Conclusion of the chairman of the medical advisory commission:
__________________________________________________________________________
(are there any medical contraindications for staying in the organization
stationary (semi-stationary) type)
S.P.
Head of a medical organization: ______________________________________
(surname, name, patronymic (if any), signature)
"___" __________ 20___.
Annex 6 to Rules for provision of public service "Registration of documents for the provision of special social services in medical social institutions (organizations)" |
MEDICAL RECORD
for special social services in medical and social institutions
(organizations) of semi-stationary type
_________________________________________________________________________
(name of medical organization)
Full name (if any) ______________________________________________________
Date of birth ______"___", ___ 20
Home address __________________________________________________________
Short medical history (history, intolerance
medicines, food and so on
further): ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Physical examination (indicating the main and concomitant diagnosis, the presence of complications):
neuropathologist ________________________________________________________
____________________________________________________________________
psychiatrist ____________________________________________________________
____________________________________________________________________
dermatovenerologist ____________________________________________________
____________________________________________________________________
phthisiatrician (presence of fluorography data is mandatory) ____________________
____________________________________________________________________
therapist/pediatrician _____________________________________________________
____________________________________________________________________
____________________________________________________________________
conclusion on the epidemiological environment: _________________________
____________________________________________________________________
According to indications (in case of dispensary registration):
endocrinologist ________________________________________________________
cardiologist ___________________________________________________________
orthopedist _____________________________________________________________
narcologist ____________________________________________________________
oncologist _____________________________________________________________
gynecologist (urologist) ____________________________________________________
Laboratory results:
complete blood count ___________________________________________________
(date, result)
blood test for HIV infection ________________________________________
(date, result)
a blood test for syphilis ______________________________________________
(date, result)
urinalysis _____________________________________________________________
(date, result)
parasitological examination of feces on eggs
helminths ___________________________________________________________
(date, result)
bacteriological examination of intestinal excrement
wand ______________________________________________________________
(date, result)
laboratory examination for meningococcal
infection ____________________________________________________________
(date, result)
for persons over 18 years of age with neuropsychiatric diseases:
vaginal smear in women __________________________________________
(date, result)
urethral smear in men __________________________________________
(date, result)
Conclusion of the Chairman of the medical advisory commission: ______________________
__________________________________________________________________________
(whether there are medical contraindications for staying in the organization
semi-stationary type)
Place for the seal. Head of medical organization: ________________________ ________
(Full name (if any), signature)
Date _________"___" ___ 20
Appendix 2 to order Minister of Labor and Social protection of the population Republic of Kazakhstan dated May 28, 2020 No. 197 |
Rules for the provision of public services
"Registration of documents for the provision of special social services in the conditions of home care"
Chapter 1. General Provisions
1. These Rules for the provision of public services "Registration of documents for the provision of special social services in the conditions of home care" (hereinafter - the Rules) are developed in accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" and determine the procedure for the provision of public services "Registration of documents for the provision of special social services in the context of home care ”(hereinafter referred to as a public service).
2. The public service shall be provided by the local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter referred to as the service provider) to individuals (hereinafter referred to as the service recipient) in accordance with these Rules.
Acceptance of the application and issuance of the result of the provision of public service shall be carried out through:
1) non-profit joint-stock company "State corporation" Government for citizens "(hereinafter referred to as the State corporation);
2) service provider;
3) the web portal
3) the web-portal of "e-government" www.egov.kz (hereinafter referred to as the portal).
Footnote. Paragraph 2 as amended by the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).Chapter 2. The procedure for the provision of public services
3. To obtain the public service, an individual (or his legal representative) shall apply to the service provider, the State corporation at the place of residence or through the portal by submitting an application in the form specified in Annex 1 to these Rules with the attachment of the documents specified in the list of documents required for the provision of the public service of the public service standard in accordance with Annex 2 to these Rules.
Footnote. Paragraph 3 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).4. The list of basic requirements for the provision of public services, including the characteristics of the process, the form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, is given in the standard of public services in accordance with Appendix 2 to these Rules.
Footnote. Paragraph 4 as amended in Kazakh, the text in Russian shall not be amended by the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).5. The total period for consideration of documents and issuance of the results of the provision of public services from the date of receipt and registration of the package of documents by the service provider is fourteen working days.
6. When submitting a complete package of documents provided for by the public service standard to the service recipient:
in the State corporation - a receipt for acceptance of relevant documents shall be issued;
the service provider - a coupon shall be issued indicating the date of registration and receipt of the public service, the name and initials of the person who accepted the documents;
on the portal - in the "personal account" of the service recipient the status of acceptance of the request for the provision of public service shall be displayed.
Footnote. Paragraph 6 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).7. In the State Corporation, the issuance of ready-made documents of the service recipient is carried out upon presentation of document, certifying the identity (or his representative by a notary certified by a notary or an official performing notarial acts, powers of attorney).
Documents that were not issued on time due to the absence of an application from the applicant (representative) are stored in the State Corporation for one month, after the expiration of this period, they are returned to the service provider as unclaimed. When the service recipient applies after one month, at the request of the State Corporation, the service provider within one working day sends the finished documents to the State Corporation for issuance to the service recipient.
8. In cases of submission by the service recipient of an incomplete package of documents according to the standard of the public service, and (or) documents with expired validity of the service provider's employee, the State corporation during acceptance refuses to accept the application and issues a receipt on refusal to accept documents in the form of Annex 3 to these Rules.
When the service recipient applies through the portal, the service provider sends a notification to the "personal account" of the service recipient about the refusal to further consider the application, indicating which requirements the package of documents does not meet.
Footnote. Paragraph 8 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).9. In compliance with the package of documents specified in the public service standard, the service provider's specialist enters into the automated information system "E-Sobes" (hereinafter - AIS "E-sobes") data from the application of the applicant (family) in a difficult life situation.
When the service recipient applies through the State corporation, the portal data from the application shall be automatically transferred to AIS "E-sobes."
Footnote. Paragraph 9 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).10. Information about the stage of rendering public services is automatically transferred from the AIS "E-Sobes" to the information system for monitoring the provision of public services.
11. When applying to the State Corporation, the day of receipt of documents is not included in the period for the provision of public services, while the result of the provision of public services by the usufructuary is provided to the State Corporation the day before the end of the period for rendering public services.
12. After acceptance of the application and documents stipulated by the public service standard:
the social worker, on behalf of the service provider, shall assess and determine the need for special social services within ten working days and prepare an appropriate conclusion;
within five working days, the service provider's specialist travels to the place of residence of the disabled person, the elderly, and within three working days from the date of the survey, draws up an act of examination of housing and living conditions in accordance with Annex 4 to these Rules.
Footnote. Paragraph 12 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).13. Within three working days from the date of receipt of the opinion of the social worker on the assessment and determination of the need for special social services and the Certificate on the survey of housing and living conditions, the service provider shall make a decision on the provision of special social services. After making a decision on the provision of special social services, the service provider at the place of residence of the service recipient within one working day sends a notification about the execution of documents and about the need to authorize and choose the organization of home services on the portal of social services (http://aleumet.egov.kz).
Footnote. Paragraph 13 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 10.12.2021 № 465 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).14. The result of the provision of a public service is a notification of the execution of documents in any form indicating the period for the provision of special social services in conditions of home care, or a reasoned response to the refusal to provide public services in cases and on the grounds provided for by the standard of public services.
15. If there are grounds for refusal to provide a public service stipulated by the standard of public service, the service provider or the State Corporation sends the service recipient a response indicating the reasons for the refusal.
15-1. In case of negative decision-making, the service provider shall notify the service recipient about the refusal to provide the public service, as well as the time and place (method) of hearing for the opportunity to express a position to the service recipient by a preliminary decision.
The notification of hearing shall be sent at least 3 working days before the completion of the term of the provision of public service. The hearing shall be held no later than 2 working days from the date of notification.
Based on the results of the hearing, the service provider shall issue a permit or a reasoned refusal to provide public service.
Footnote. Rules as added by 15-1 in accordance with the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication). Chapter 3. The procedure for appealing decisions, actions (inaction) of service providers and (or) their officials,
State corporation and (or) their employees on the provision of public services
16. Appeal against decisions, actions (inactions) of the service provider and (or) its officials, the State corporation and (or) their employees on the provision of the public service: the complaint shall be submitted to the head of the service provider, the State corporation at the addresses specified in the public service standard in accordance with Annex 2 to these Rules.
The complaint shall be filed in writing by mail or on purpose through the office of the service provider or the State corporation.
Confirmation of the complaint acceptance shall be its registration (stamp, incoming number and date) in the office of the service provider or the State corporation indicating the name and initials of the person who accepted the complaint, the time and place of receipt of the response to the complaint.
Consideration of the complaint regarding the provision of public services shall be carried out by a higher administrative body, an official, an authorized body for assessing and monitoring the quality of the provision of public services (hereinafter referred to as the body considering the complaint).
The complaint of the service recipient, received by the service provider or the State corporation, no later than three working days from the date of receipt and the administrative case shall be sent to the body considering the complaint.
At the same time, the service provider, the State corporation shall have the right not to send a complaint to the body considering the complaint, if it takes a decision or other administrative action within three working days that fully meets the requirements specified in the complaint.
The complaint of the service recipient received by the service provider or the State corporation shall be subject to consideration within 5 (five) working days from the date of its registration.
The complaint of the service recipient received by the body considering the complaint shall be subject to consideration within 15 (fifteen) working days from the date of its registration.
In cases of disagreement with the results of the provided public service, the recipient applies to the court in the manner established by the legislation of the Republic of Kazakhstan.
Footnote. Paragraph 16 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).IN _______________________________________________________________________
(name of the subject of home-based services)
Surname, name, patronymic (if any) _____________________________________
Date of Birth _____________________________________________________________
Residence address __________________________________________________________
Phone number (home, mobile) ______________________________________
Disability category (if any) _______________________________________
Family members living together (indicate last name, first name, patronymic (if any),
relationship):
__________________________________________________________________________
STATEMENT
Please register _____________________________________________________________
(indicate the last name, first name, patronymic (if any) of the service recipient)
To provide special social services at home.
I agree to the collection and processing of my personal data necessary for registration
documents for the provision of special social services in the context of home care.
I am familiar with the procedure and conditions for the provision of special social services in a home environment.
I am attaching the following documents:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Surname, name, patronymic (if any) and signature __________________________________
__________________________________________________________________________
__________________________________________________________________________
Date "___" ___________ 20__
The application was accepted by _______________________________________________
(indicate last name, first name, patronymic (if any) and position)
Signature _________ Date "___" __________ 20__.
Annex 2 to Rules for provision of public services "Registration of documents for the provision of special social services in medical social institutions (organizations) " |
Footnote. Annex 2 – in the wording of the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).
Form |
Appendix 3 to the Rules public service "Paperwork to provide special social services in home care " |
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The form |
Receipt of refusal to accept documents
Guided by Articles 19, 19-1, paragraph 2 of Article 20 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services",
__________________________________________________________________________
__________________________________________________________________________
(local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance; non-commercial
Joint Stock Company State Corporation “Government for Citizens”);
refuses to accept documents for the provision of the state service "Registration of documents for the provision of special social services
in home care "due to your submission of an incomplete package of documents and (or) expired documents /
inaccuracy of documents / inconsistency of the recipient of services and (or) the presented materials, objects, data and information,
necessary for the provision of public services (underline the necessary), namely:
one) __________________________________________________________;
2) __________________________________________________________;
3)….
This receipt is made in 2 copies, one for each party.
Executor:__________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
(Full name (if any) of an employee of the department of employment and social programs of districts, cities of regional and republican significance
(capital), akim of a city of regional significance, a village, a township, a rural district of a non-profit joint-stock company
"State Corporation" Government for Citizens ", signed)
Telephone: _______________________________
Received: ________________________________________________________________
_________________________________________________________________________
(Full name (if any) of the recipient of services or legal representative, signature)
"___" ____________ 20___.
Appendix 4 to the Rules public service "Paperwork to provide special social services in home care " |
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The form |
MEDICAL CARD
__________________________________________________________________
(name of the medical organization)
Footnote. Annex 4 as excluded by the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).
Surname, name, patronymic (if any) ____________________________________________
__________________________________________________________________________
Date of birth "___" ___________ _____ year
Home address ____________________________________________________________
Brief history (information about past diseases, drug intolerance
drugs, food and so on):
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Medical examination (indicating the main and concomitant diagnosis, the presence of complications):
surgeon __________________________________________________________________
neuropathologist ____________________________________________________________
psychiatrist ________________________________________________________________
ophthalmologist ____________________________________________________________
otolaryngologist ___________________________________________________________
dermatovenerologist ________________________________________________________
phthisiatrician (availability of fluorography data is required) ________________________
therapist / pediatrician ______________________________________________________
conclusion about the epidemiological environment: _______________________________
Laboratory results:
general blood analysis ______________________________________________________
(date, result)
general urine analysis ________________________________________________________
(date, result)
bacteriological examination of feces for E. coli
__________________________________________________________________________
(date, result)
Conclusion of the chairman of the medical advisory commission:
__________________________________________________________________________
(are there any medical contraindications for the provision of services at home)
M.P. Head of a medical organization:
__________________________________________________________________________
(Surname, name, patronymic (if any), signature)
Date "___" ___________ 20__.
Annex 5 to Rules for provision of public services "Registration of documents for the provision of special social services in medical social institutions (organizations) " |
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Form |
MEDICAL RECORD
Footnote. Rules as added by the Annex in accordance with the order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated 29.09.2021 № 357 (shall enter into force upon expiry of ten calendar days after the day of its first official publication).
for special social services in home care
_________________________________________________________________________
(name of medical organization)
Full name (if any) ______________________________________________________
Date of birth ______"___" ______
Home address ___________________________________________________________
Short medical history (information on past diseases; intolerance to drugs, food, and so on):
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Physical examination (indicating the main and concomitant diagnosis, the presence of complications):
neuropathologist ________________________________________________________
____________________________________________________________________
psychiatrist ____________________________________________________________
____________________________________________________________________
dermatovenerologist ____________________________________________________
____________________________________________________________________
phthisiatrician (presence of fluorography data is mandatory) ____________________
____________________________________________________________________
therapist/pediatrician _____________________________________________________
____________________________________________________________________
____________________________________________________________________
conclusion on epidemiological
environment: _________________________________________________________
Laboratory results:
complete blood count __________________________________________________
(date, result)
urinalysis _________________________________________________________________
(date, result)
bacteriological examination of intestinal feces
wand ____________________________________________________________________
(date, result)
Conclusion of the Chairman of the medical advisory commission: ___________________
_________________________________________________________________________
(whether there are medical contraindications for staying in the organization
home service)
place for the seal. Head of the medical organization: _________________________________
(Full name (if any), signature)
Date ________"___" __ 20